Privacy Policy
Last Updated: June 28, 2026
1. Introduction
This Privacy Policy explains how NELEX, LLC ("Company", "we", "us", or "our"), the operator of www.fanfinity.ai and its related products and services (collectively, the "Services"), collects, uses, shares, and protects your personal information. For the purposes of applicable data-protection laws — such as the EU and UK GDPR and the California Consumer Privacy Act (CCPA/CPRA) — we act as the "data controller" of your personal information. By using the Services, you acknowledge this Privacy Policy. If you do not agree with it, please do not access or use the Services. This policy should be read together with our Terms of Service.
2. Eligibility (18+)
The Services are intended only for adults aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a person under 18, we will delete it. See our Underage Policy at /legal/underage-policy.
3. Information You Provide to Us
We collect the information you provide directly when you use the Services, including:
- Account information: your email address, username, and password, and, where you choose to provide it, details such as your name, date of birth, gender, and preferences;
- Profile and character data: the AI characters you create and their settings, appearance, personality, and other configurations;
- Prompts and inputs: the text prompts, instructions, and settings you submit to generate AI content;
- Messages and conversations: the chats, voice messages, and other interactions you have with AI characters;
- Billing information: the information needed to complete a paid subscription or purchase, which is handled by our third-party payment provider (we do not store full payment credentials ourselves);
- Communications: information you provide when you contact support, respond to surveys, or opt into marketing.
4. Information We Collect Automatically
When you use the Services, we and our providers automatically collect certain technical and usage information, including:
- Device and connection data such as IP address, browser type and version, operating system, and device identifiers;
- Usage and activity data such as pages viewed, features used, generations requested, and interaction timestamps;
- Cookies and similar technologies, as described in our Cookies Policy at /legal/cookies.
5. AI Interaction Data
A core function of the Services is interacting with AI characters. The prompts you submit, the conversations you have, and the AI-generated text, voice, images, and videos you produce ("AI Interaction Data") are processed and stored so that we can deliver the Services, maintain your chat history and a character's memory, and operate the features you request. Please do not include real personal, financial, or otherwise sensitive information about yourself or others in your prompts or conversations.
6. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Services, including generating AI content and maintaining conversation history and character memory;
- To create and manage your account and process your subscriptions and purchases;
- To personalize and improve your experience;
- To maintain safety and integrity, including content moderation, age and identity checks, fraud prevention, and enforcing our Terms and policies;
- To develop, test, and improve the Services and our AI features (see 'AI Training and Improvement' below);
- To communicate with you, including service updates and, with your consent where required, marketing;
- To comply with legal obligations, including our Anti-Money Laundering (AML) obligations, and to establish, exercise, or defend legal claims.
7. AI Training and Improvement
We may use your prompts, inputs, AI Interaction Data, and usage data to operate, secure, troubleshoot, and improve the quality and safety of the Services, including improving our AI features. Where we use data to train or improve AI models, we seek to use aggregated or de-identified data where practicable. To generate AI content, your prompts and inputs are processed by third-party AI model and compute providers acting on our behalf. We do not sell your personal information.
8. Legal Bases for Processing
Where the GDPR or similar laws apply, we process your personal information on the following legal bases: performance of our contract with you (to provide the Services); our legitimate interests (such as securing, improving, and marketing the Services and preventing abuse); your consent (for example, for certain marketing or cookies), which you may withdraw at any time; and compliance with our legal obligations.
9. How We Share Your Information
We do not sell your personal information. We share information only as described below:
- Service providers: companies that help us operate the Services, such as hosting and infrastructure, AI model and compute providers, our payment provider, analytics, communications/email, and customer support;
- Other users: content you choose to share through community or public features may be visible to other users (see 'Community and Shared Content');
- Legal and safety: authorities or third parties where required by law, to comply with legal process, or to protect the rights, safety, and property of our users, the public, or us — including reporting illegal content;
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case information may be transferred subject to this policy;
- Aggregated or de-identified data: which can no longer reasonably be used to identify you.
10. Community and Shared Content
Some features let you make AI-generated content available to other users — for example, community galleries that pool generations associated with a character. Content you share through these features may be viewed by other users. Do not include information you consider private in content you share, and be aware that other users may save or re-share what they can see.
11. Data Retention
We retain personal information for as long as your account is active and as needed to provide the Services, and thereafter as necessary to comply with our legal obligations (including AML and record-keeping requirements), resolve disputes, prevent abuse, and enforce our agreements. We may retain conversation and AI Interaction Data to provide chat history and memory features until you delete it or your account is closed, subject to backup and legal-retention periods. When information is no longer needed, we delete or de-identify it.
12. Data Security
We implement technical and organizational measures designed to protect your information, including access controls, encryption in transit, and secure storage. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your account or data has been compromised, contact us immediately at info@fanfinity.ai.
13. Your Privacy Rights and Choices
Depending on where you live, you may have some or all of the rights listed below. To exercise any of these rights, email us at info@fanfinity.ai from your account email address; we may need to verify your identity before responding. You can also opt out of marketing emails using the unsubscribe link, and manage cookies as described in our Cookies Policy. If you are in the EEA or UK, you may lodge a complaint with your local data-protection authority. Your potential rights include:
- Access and portability: request a copy of the information we hold about you;
- Correction: request that we correct inaccurate or incomplete information;
- Deletion: request that we delete your information;
- Restriction and objection: ask us to restrict or object to certain processing, including direct marketing;
- Withdraw consent: where processing is based on consent, withdraw it at any time;
- Non-discrimination and do not sell or share: we do not sell your personal information, and you will not be discriminated against for exercising your rights.
14. Cookies and Similar Technologies
We and our partners use cookies and similar technologies to operate the Services, remember your preferences, analyze usage, and support marketing. You can control cookies through your browser settings and as described in our Cookies Policy at /legal/cookies.
15. International Data Transfers
We are based in the United States and may process and store your information in the United States and other countries, which may have data-protection laws different from those in your country. Where required, we use appropriate safeguards for international transfers of personal information.
16. Children's Privacy
The Services are strictly for adults aged 18 and older and are not directed to children. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, contact us at info@fanfinity.ai and we will take steps to delete it.
17. Third-Party Links
The Services may contain links to third-party websites or services that we do not control. This policy does not apply to those third parties, and we are not responsible for their privacy practices. Please review their policies before providing any information.
18. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
19. Contact Information
If you have questions or requests regarding this Privacy Policy or your personal information, contact us at info@fanfinity.ai, by phone at +1 (302) 319-4819, or by mail at NELEX, LLC, 1013 Centre Road, Suite 403S, Wilmington, DE 19805.