Fanfinity AI — Uncensored AI Girlfriend & Boyfriend Chat | NSFW, Voice & Video

Terms of Service

Last Updated: June 28, 2026

1. Introduction and Acceptance

Welcome to www.fanfinity.ai (the "Site"), an AI-powered adult entertainment platform operated by NELEX, LLC ("Company", "we", "us", or "our"), a company registered in Delaware, USA at 1013 Centre Road, Suite 403S, Wilmington, DE 19805. Fanfinity lets you create and interact with AI characters through text chat, voice messages, and AI-generated images and videos (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms of Service ("Terms") and by all policies incorporated into them by reference, including our Privacy Policy, Blocked Content Policy, Underage Policy, Content Removal Policy, DMCA Policy, and Cookies Policy. If you do not agree with any part of these Terms, you may not access or use the Services.

2. Eligibility and Age Requirement (18+)

The Services are intended only for adults. You must be at least 18 years of age, or the age of majority in your jurisdiction if higher, to access or use the Services. By using the Services, you represent and warrant that you meet this requirement and that you are not prohibited from using the Services under any applicable law. The Services contain age-restricted, sexually explicit material and are strictly prohibited for minors. We may use age-verification measures and will suspend or terminate any account we reasonably believe belongs to a person under 18. See our Underage Policy at /legal/underage-policy.

3. Nature of the Services — AI Characters Are Not Real People

Fanfinity is an interactive entertainment service. The AI characters available on the Services are fictional, computer-generated personas powered by artificial intelligence. They are not real people, are not conscious, and do not represent or depict any real individual. All text, voice, images, and videos produced through the Services are generated by automated AI systems in response to the prompts and settings you provide, and are works of fiction created for entertainment purposes only. We do not operate a creator, performer, model, or talent program of any kind, and no real human performers are involved in producing the content generated on the Services. Any resemblance between AI-generated output and a real person, living or dead, is coincidental and unintended. The Services do not provide companionship, medical, legal, financial, psychological, or other professional advice, and you should not rely on any AI output as a substitute for professional advice or human judgment. You acknowledge that all interactions are simulated and that you are responsible for how you use and interpret AI output.

4. Your Account

To use certain features, you must register for an account and provide accurate, current, and complete information. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account, and you agree to notify us immediately of any unauthorized use. You may hold only one account unless we authorize otherwise, and you may not share, sell, or transfer your account. We reserve the right to reclaim or change usernames, and to refuse, suspend, or terminate accounts at our discretion.

5. License to Use the Services

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Services for your own personal, non-commercial entertainment. This license transfers no ownership rights and may be revoked at any time.

6. Intellectual Property

We and our licensors own all intellectual property rights in and to the Services, including the underlying software, code, AI models, designs, text, graphics, trademarks, logos, and the overall look and feel of the platform. Except for the limited license granted to you, nothing in these Terms transfers any such rights to you. You may not copy, reproduce, distribute, modify, publicly display, reverse-engineer, decompile, scrape, or create derivative works from any part of the Services except as expressly permitted by us in writing or by applicable law.

7. Your Inputs, Prompts, and AI-Generated Content

The Services allow you to provide text prompts, settings, character configurations, and other inputs ("Inputs") and to generate AI outputs such as text, voice, images, and videos ("Outputs"). The platform does not permit you to upload, post, or publish externally-produced media; the only content on the platform is generated by our AI in response to your Inputs. You are solely responsible for your Inputs and for the Outputs you generate, and you represent that they do not violate any law, these Terms, or any third-party right. You grant us a worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to host, store, reproduce, process, modify, and use your Inputs and Outputs as necessary to operate, secure, provide, and improve the Services, including moderating and improving our AI features. To the extent permitted by applicable law and subject to the limited rights granted to us, we do not claim ownership of the Outputs you generate, and you may use them for your own personal, non-commercial purposes. Certain features may make Outputs visible to other users — for example, community galleries that pool generations associated with a character. Where you use such features, you grant us and other users a license to view and interact with those Outputs through the Services. Do not include personal, identifying, or sensitive information in your Inputs.

8. Feedback and Submissions

If you send us feedback, suggestions, comments, or ideas ("Submissions"), you assign to us all intellectual property rights in those Submissions, and we may use them for any purpose without restriction, attribution, or compensation to you.

9. Acceptable Use and Prohibited Activities

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not, and may not attempt to:

Use the Services if you are under 18, or assist or permit anyone under 18 to access them;
Generate, request, or distribute any content prohibited by our Blocked Content Policy, including any child sexual abuse material (CSAM) or any sexual content depicting minors or persons made to appear as minors;
Create, request, or distribute sexual or intimate content depicting a real, identifiable person without their consent, or otherwise use the Services to harass, defame, threaten, impersonate, or harm any person;
Generate non-consensual deepfakes or content that violates another person's privacy, publicity, or other rights;
Use the Services for any unlawful, fraudulent, or deceptive purpose, or to violate any applicable law or regulation;
Collect or harvest other users' data, or build databases or compilations, without permission;
Circumvent, disable, or interfere with security, age-verification, rate-limiting, or content-moderation features;
Introduce viruses, malware, or other harmful code, or otherwise disrupt, overburden, or impair the Services or their infrastructure;
Copy, scrape, reverse-engineer, decompile, or tamper with the Services, our code, or our AI models;
Resell, sublicense, or use the Services or any Outputs for unauthorized commercial purposes;
Use automated means such as bots, scripts, or scrapers to access the Services except as expressly permitted.

10. Content Standards and Prohibited Content

You must comply with our Blocked Content Policy (/legal/blocked-content), Underage Policy (/legal/underage-policy), and Content Removal Policy (/legal/content-removal), each of which is incorporated into these Terms by reference. We maintain a zero-tolerance policy toward CSAM and any content that sexualizes minors, and toward non-consensual content depicting real people. We use automated and human review and reserve the right to filter, block, remove, or refuse to generate any content, and to report illegal content and the accounts responsible to the appropriate authorities. If you encounter content that violates these Terms, please report it using the "Report Abuse" link in the site footer or as described in our Content Removal Policy.

11. Coins (Virtual Currency)

Coins are a prepaid, in-platform virtual currency used to access features such as AI character creation, image generation, video generation, and text or voice messaging. Coins have no monetary value outside the Services, cannot be exchanged for cash, and are non-transferable. Coins are consumed at the moment a request is submitted to our AI providers and are non-refundable once spent. If your account is suspended or terminated for breach of these Terms, any remaining Coin balance may be forfeited. Full details are set out in our Refund Policy below.

12. Subscriptions, Purchases, and Billing

We offer free features subject to usage limits, as well as paid subscriptions and Coin purchases that unlock additional features and allowances. Prices are shown at the point of purchase and may change from time to time. Payments are handled by our third-party payment provider. By completing a purchase, you authorize us and our provider to charge you the applicable amount and, for subscriptions, to automatically charge the recurring fee for each renewal period until you cancel. Subscriptions renew automatically until cancelled. You may cancel at any time from your account settings; cancellation stops future renewals but does not refund the current period. If a free trial is offered, it will convert into a paid subscription unless you cancel before the trial ends. Coins and subscription benefits are digital content delivered immediately, and all sales are final except as expressly provided in our Refund Policy below.

13. Third-Party Services

The Services rely on third-party providers, including AI model and compute providers, hosting, analytics, communications, and payment providers. We are not responsible for the acts, omissions, content, or policies of third parties, and your use of any third-party service may be subject to its own terms. Links to external sites are provided for convenience and do not constitute an endorsement.

14. Service Availability and Changes

We may add, change, suspend, or discontinue any part of the Services at any time, with or without notice. We do not guarantee that the Services will be uninterrupted, error-free, or available at all times, and we may impose limits on certain features or restrict access without liability.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including any breach of these Terms or any incorporated policy. You may stop using the Services and close your account at any time. Upon termination, your right to use the Services ends immediately, and any provisions that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnity, and dispute resolution — will survive.

16. Disclaimers

The Services and all Outputs are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will meet your requirements, that AI Outputs will be accurate, appropriate, reliable, or suitable for any purpose, or that the Services will be secure or error-free. AI Outputs are probabilistic and may be inaccurate, offensive, or inconsistent, and you use them at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

17. Limitation of Liability

To the maximum extent permitted by law, in no event will NELEX, LLC or its officers, members, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Services or any Outputs, whether based in contract, tort, or any other legal theory, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services will not exceed the greater of the amount you paid us in the three (3) months preceding the event giving rise to the claim, or USD $100.

18. Indemnification

You agree to indemnify, defend, and hold harmless NELEX, LLC and its officers, members, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to your Inputs or Outputs, your use of the Services, or your violation of these Terms, any incorporated policy, any law, or any third-party right.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware and the United States, without regard to conflict-of-law rules. Before bringing any formal claim, you agree to first contact us at info@fanfinity.ai and attempt to resolve the dispute informally for at least thirty (30) days. Any dispute that cannot be resolved informally will be settled by binding arbitration conducted in Delaware, except that either party may seek injunctive relief in court for intellectual-property or unauthorized-use matters. To the maximum extent permitted by law, you and we agree that disputes will be resolved only on an individual basis, and each party waives any right to participate in a class, collective, or representative action. Some jurisdictions do not permit mandatory arbitration or class-action waivers, and these provisions apply only to the extent permitted by applicable law.

20. Changes to These Terms

We may modify these Terms at any time. When we do, we will update the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.

21. Electronic Communications

By using the Services, you consent to receive communications from us electronically, including by email and through the Services, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You agree to the use of electronic records and signatures.

22. General

These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements. If any provision is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our consent; we may assign them freely. Section headings are for convenience only.

23. Contact Information

For any questions, concerns, or to report violations of these Terms, contact us at info@fanfinity.ai or +1 (302) 319-4819, or by mail at NELEX, LLC, 1013 Centre Road, Suite 403S, Wilmington, DE 19805.

Anti-Money Laundering (AML) Policy

Nelex, LLC maintains a risk-based Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) program designed to detect, prevent, and report suspicious activity in accordance with applicable laws and regulations. This policy applies to all users and transactions on our platform.

1. Customer Due Diligence (CDD)

We may collect and verify user information (e.g., name, email, payment method, and where required, identity documents).
Enhanced Due Diligence (EDD) may be performed for higher-risk users, transactions, geographies, or behaviors.

2. Transaction Monitoring

We monitor transactions for patterns indicative of structuring, fraud, or other suspicious activity.
We may place holds, limit features, or suspend accounts to complete reviews where risk is identified.

3. Reporting and Recordkeeping

Where required by law, we file reports with competent authorities and cooperate with lawful requests.
We maintain appropriate records of user onboarding, payments, and investigations for periods required by law.

4. Sanctions and Prohibited Use

Use of the platform is prohibited in jurisdictions or by persons subject to applicable sanctions or embargoes.
We prohibit activity involving illicit funds, third-party payments without authorization, or attempts to obscure source of funds.
Access to or use of the platform is prohibited by persons located in, residents of, or citizens of the following jurisdictions (including citizens wherever located): Iran, North Korea, Myanmar, the Russian Federation, and Belarus.

5. User Responsibilities

Provide accurate information and do not engage in fraudulent or unlawful transactions.
Promptly respond to verification or information requests to avoid delays or account restrictions.

We review and update our AML/CFT program periodically. Users who violate this policy may have access restricted or accounts terminated in accordance with our Terms of Service.

Refund Policy

fanfinity.ai (operated by NELEX, LLC) provides an AI-powered entertainment platform where users purchase Coins and subscriptions to interact with AI characters, including text chat, voice messages, and AI-generated images and videos. Because our Services consist of digital content and on-demand AI computation that is delivered immediately upon use, the following refund terms apply to every purchase made on the platform, regardless of the payment method used.

1. Digital Content & Immediate Delivery

By completing a purchase, you expressly request immediate access to the Services and acknowledge that Coins, subscription benefits, and any AI outputs generated with them are digital content supplied without a tangible medium. You agree that performance of the Services begins as soon as Coins are credited to your account or a subscription is activated, and you therefore waive any statutory right of withdrawal or "cooling-off" period to the maximum extent permitted by applicable law.

2. Coins

Coins are a prepaid, in-platform virtual currency used to access features such as AI character creation, image generation, video generation, and text or voice messaging. Coins have no cash value outside the platform and are governed by the following rules:

Non-Refundable: All Coin purchases are final. Unused Coins, bonus Coins, and Coins already spent on AI generations or messages are not refundable or exchangeable for cash.
Consumed on Use: Coins are deducted the moment a generation request is submitted to our AI providers. Because the underlying compute and third-party model costs are incurred immediately, we cannot refund Coins for outputs you are not satisfied with, including cases where the AI response, image, or video does not match your expectations, style, or prompt.
No Transfer: Coins are tied to your account and cannot be transferred, resold, or combined with another user's balance.
No Interest or Expiry Value: Coins do not accrue interest. If your account is terminated for a breach of these Terms, any remaining Coin balance is forfeited.

3. Subscriptions

Subscriptions grant recurring access to premium features and/or a recurring Coin allowance for the billing period you selected (e.g. weekly, monthly, or yearly). The following terms apply:

Cancel Anytime: You can cancel a subscription at any time from your account settings or through the payment provider you used. Cancellation stops future renewals.
No Pro-Rated Refunds: Cancelling a subscription does not refund the current billing period. You will retain access to the subscription features and any Coins already granted for that period until it ends.
Auto-Renewal: Subscriptions renew automatically until cancelled. It is your responsibility to cancel before the renewal date if you do not wish to be charged again. Charges for completed renewal periods are non-refundable, including where a subscription was forgotten or unused.
Price Changes: If we change the price of a subscription, the new price will apply to the next renewal after you have been notified.

4. Eligible Refund Cases

Despite the general no-refund rule above, we will review refund requests in good faith for the following limited situations:

Duplicate or Accidental Charges: You were charged more than once for the same purchase due to a technical error.
Failed Delivery: Your payment was successfully processed but the corresponding Coins or subscription benefits were never credited to your account and our support team is unable to restore them.

Refund requests must be submitted within 14 days of the original charge by emailing info@fanfinity.ai from the email address associated with your account, including the transaction ID or receipt and a description of the issue. Approved refunds are issued to the original payment method and may take several business days to appear, subject to the limitations of the payment provider used.

5. Chargebacks and Abuse of Refunds

Please contact us before disputing a charge with your bank or payment provider — most issues can be resolved directly and quickly. You agree not to file unjustified chargebacks or refund requests. If we determine that a chargeback or refund request was made in bad faith, or that an account is abusing the refund process (for example, generating content with Coins and then requesting a refund), we reserve the right to suspend or terminate the account, reverse any associated balances, and block future purchases.

6. AI Output Disclaimer

AI-generated outputs are probabilistic and may vary between requests. Variations in tone, style, likeness, or quality of generated text, images, voice, or video are an inherent part of generative AI and do not constitute a defect. Dissatisfaction with the creative output of the AI is not grounds for a refund.

7. Changes to the Refund Policy

fanfinity.ai reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date, and continued use of the Services after such changes constitutes acceptance of the revised policy.

8. Contact

For refund requests or any billing questions, contact us at info@fanfinity.ai.

Terms of Service

Last Updated: June 28, 2026

1. Introduction and Acceptance

Welcome to www.fanfinity.ai (the "Site"), an AI-powered adult entertainment platform operated by NELEX, LLC ("Company", "we", "us", or "our"), a company registered in Delaware, USA at 1013 Centre Road, Suite 403S, Wilmington, DE 19805. Fanfinity lets you create and interact with AI characters through text chat, voice messages, and AI-generated images and videos (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms of Service ("Terms") and by all policies incorporated into them by reference, including our Privacy Policy, Blocked Content Policy, Underage Policy, Content Removal Policy, DMCA Policy, and Cookies Policy. If you do not agree with any part of these Terms, you may not access or use the Services.

2. Eligibility and Age Requirement (18+)

The Services are intended only for adults. You must be at least 18 years of age, or the age of majority in your jurisdiction if higher, to access or use the Services. By using the Services, you represent and warrant that you meet this requirement and that you are not prohibited from using the Services under any applicable law. The Services contain age-restricted, sexually explicit material and are strictly prohibited for minors. We may use age-verification measures and will suspend or terminate any account we reasonably believe belongs to a person under 18. See our Underage Policy at /legal/underage-policy.

3. Nature of the Services — AI Characters Are Not Real People

Fanfinity is an interactive entertainment service. The AI characters available on the Services are fictional, computer-generated personas powered by artificial intelligence. They are not real people, are not conscious, and do not represent or depict any real individual. All text, voice, images, and videos produced through the Services are generated by automated AI systems in response to the prompts and settings you provide, and are works of fiction created for entertainment purposes only. We do not operate a creator, performer, model, or talent program of any kind, and no real human performers are involved in producing the content generated on the Services. Any resemblance between AI-generated output and a real person, living or dead, is coincidental and unintended. The Services do not provide companionship, medical, legal, financial, psychological, or other professional advice, and you should not rely on any AI output as a substitute for professional advice or human judgment. You acknowledge that all interactions are simulated and that you are responsible for how you use and interpret AI output.

4. Your Account

To use certain features, you must register for an account and provide accurate, current, and complete information. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account, and you agree to notify us immediately of any unauthorized use. You may hold only one account unless we authorize otherwise, and you may not share, sell, or transfer your account. We reserve the right to reclaim or change usernames, and to refuse, suspend, or terminate accounts at our discretion.

5. License to Use the Services

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Services for your own personal, non-commercial entertainment. This license transfers no ownership rights and may be revoked at any time.

6. Intellectual Property

We and our licensors own all intellectual property rights in and to the Services, including the underlying software, code, AI models, designs, text, graphics, trademarks, logos, and the overall look and feel of the platform. Except for the limited license granted to you, nothing in these Terms transfers any such rights to you. You may not copy, reproduce, distribute, modify, publicly display, reverse-engineer, decompile, scrape, or create derivative works from any part of the Services except as expressly permitted by us in writing or by applicable law.

7. Your Inputs, Prompts, and AI-Generated Content

The Services allow you to provide text prompts, settings, character configurations, and other inputs ("Inputs") and to generate AI outputs such as text, voice, images, and videos ("Outputs"). The platform does not permit you to upload, post, or publish externally-produced media; the only content on the platform is generated by our AI in response to your Inputs. You are solely responsible for your Inputs and for the Outputs you generate, and you represent that they do not violate any law, these Terms, or any third-party right. You grant us a worldwide, royalty-free, perpetual, irrevocable, and sublicensable license to host, store, reproduce, process, modify, and use your Inputs and Outputs as necessary to operate, secure, provide, and improve the Services, including moderating and improving our AI features. To the extent permitted by applicable law and subject to the limited rights granted to us, we do not claim ownership of the Outputs you generate, and you may use them for your own personal, non-commercial purposes. Certain features may make Outputs visible to other users — for example, community galleries that pool generations associated with a character. Where you use such features, you grant us and other users a license to view and interact with those Outputs through the Services. Do not include personal, identifying, or sensitive information in your Inputs.

8. Feedback and Submissions

If you send us feedback, suggestions, comments, or ideas ("Submissions"), you assign to us all intellectual property rights in those Submissions, and we may use them for any purpose without restriction, attribution, or compensation to you.

9. Acceptable Use and Prohibited Activities

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not, and may not attempt to:

Use the Services if you are under 18, or assist or permit anyone under 18 to access them;
Generate, request, or distribute any content prohibited by our Blocked Content Policy, including any child sexual abuse material (CSAM) or any sexual content depicting minors or persons made to appear as minors;
Create, request, or distribute sexual or intimate content depicting a real, identifiable person without their consent, or otherwise use the Services to harass, defame, threaten, impersonate, or harm any person;
Generate non-consensual deepfakes or content that violates another person's privacy, publicity, or other rights;
Use the Services for any unlawful, fraudulent, or deceptive purpose, or to violate any applicable law or regulation;
Collect or harvest other users' data, or build databases or compilations, without permission;
Circumvent, disable, or interfere with security, age-verification, rate-limiting, or content-moderation features;
Introduce viruses, malware, or other harmful code, or otherwise disrupt, overburden, or impair the Services or their infrastructure;
Copy, scrape, reverse-engineer, decompile, or tamper with the Services, our code, or our AI models;
Resell, sublicense, or use the Services or any Outputs for unauthorized commercial purposes;
Use automated means such as bots, scripts, or scrapers to access the Services except as expressly permitted.

10. Content Standards and Prohibited Content

You must comply with our Blocked Content Policy (/legal/blocked-content), Underage Policy (/legal/underage-policy), and Content Removal Policy (/legal/content-removal), each of which is incorporated into these Terms by reference. We maintain a zero-tolerance policy toward CSAM and any content that sexualizes minors, and toward non-consensual content depicting real people. We use automated and human review and reserve the right to filter, block, remove, or refuse to generate any content, and to report illegal content and the accounts responsible to the appropriate authorities. If you encounter content that violates these Terms, please report it using the "Report Abuse" link in the site footer or as described in our Content Removal Policy.

11. Coins (Virtual Currency)

Coins are a prepaid, in-platform virtual currency used to access features such as AI character creation, image generation, video generation, and text or voice messaging. Coins have no monetary value outside the Services, cannot be exchanged for cash, and are non-transferable. Coins are consumed at the moment a request is submitted to our AI providers and are non-refundable once spent. If your account is suspended or terminated for breach of these Terms, any remaining Coin balance may be forfeited. Full details are set out in our Refund Policy below.

12. Subscriptions, Purchases, and Billing

We offer free features subject to usage limits, as well as paid subscriptions and Coin purchases that unlock additional features and allowances. Prices are shown at the point of purchase and may change from time to time. Payments are handled by our third-party payment provider. By completing a purchase, you authorize us and our provider to charge you the applicable amount and, for subscriptions, to automatically charge the recurring fee for each renewal period until you cancel. Subscriptions renew automatically until cancelled. You may cancel at any time from your account settings; cancellation stops future renewals but does not refund the current period. If a free trial is offered, it will convert into a paid subscription unless you cancel before the trial ends. Coins and subscription benefits are digital content delivered immediately, and all sales are final except as expressly provided in our Refund Policy below.

13. Third-Party Services

The Services rely on third-party providers, including AI model and compute providers, hosting, analytics, communications, and payment providers. We are not responsible for the acts, omissions, content, or policies of third parties, and your use of any third-party service may be subject to its own terms. Links to external sites are provided for convenience and do not constitute an endorsement.

14. Service Availability and Changes

We may add, change, suspend, or discontinue any part of the Services at any time, with or without notice. We do not guarantee that the Services will be uninterrupted, error-free, or available at all times, and we may impose limits on certain features or restrict access without liability.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including any breach of these Terms or any incorporated policy. You may stop using the Services and close your account at any time. Upon termination, your right to use the Services ends immediately, and any provisions that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnity, and dispute resolution — will survive.

16. Disclaimers

The Services and all Outputs are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will meet your requirements, that AI Outputs will be accurate, appropriate, reliable, or suitable for any purpose, or that the Services will be secure or error-free. AI Outputs are probabilistic and may be inaccurate, offensive, or inconsistent, and you use them at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

17. Limitation of Liability

To the maximum extent permitted by law, in no event will NELEX, LLC or its officers, members, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Services or any Outputs, whether based in contract, tort, or any other legal theory, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services will not exceed the greater of the amount you paid us in the three (3) months preceding the event giving rise to the claim, or USD $100.

18. Indemnification

You agree to indemnify, defend, and hold harmless NELEX, LLC and its officers, members, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to your Inputs or Outputs, your use of the Services, or your violation of these Terms, any incorporated policy, any law, or any third-party right.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware and the United States, without regard to conflict-of-law rules. Before bringing any formal claim, you agree to first contact us at info@fanfinity.ai and attempt to resolve the dispute informally for at least thirty (30) days. Any dispute that cannot be resolved informally will be settled by binding arbitration conducted in Delaware, except that either party may seek injunctive relief in court for intellectual-property or unauthorized-use matters. To the maximum extent permitted by law, you and we agree that disputes will be resolved only on an individual basis, and each party waives any right to participate in a class, collective, or representative action. Some jurisdictions do not permit mandatory arbitration or class-action waivers, and these provisions apply only to the extent permitted by applicable law.

20. Changes to These Terms

We may modify these Terms at any time. When we do, we will update the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.

21. Electronic Communications

By using the Services, you consent to receive communications from us electronically, including by email and through the Services, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing. You agree to the use of electronic records and signatures.

22. General

These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements. If any provision is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our consent; we may assign them freely. Section headings are for convenience only.

23. Contact Information

For any questions, concerns, or to report violations of these Terms, contact us at info@fanfinity.ai or +1 (302) 319-4819, or by mail at NELEX, LLC, 1013 Centre Road, Suite 403S, Wilmington, DE 19805.

Anti-Money Laundering (AML) Policy

Nelex, LLC maintains a risk-based Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) program designed to detect, prevent, and report suspicious activity in accordance with applicable laws and regulations. This policy applies to all users and transactions on our platform.

1. Customer Due Diligence (CDD)

We may collect and verify user information (e.g., name, email, payment method, and where required, identity documents).
Enhanced Due Diligence (EDD) may be performed for higher-risk users, transactions, geographies, or behaviors.

2. Transaction Monitoring

We monitor transactions for patterns indicative of structuring, fraud, or other suspicious activity.
We may place holds, limit features, or suspend accounts to complete reviews where risk is identified.

3. Reporting and Recordkeeping

Where required by law, we file reports with competent authorities and cooperate with lawful requests.
We maintain appropriate records of user onboarding, payments, and investigations for periods required by law.

4. Sanctions and Prohibited Use

Use of the platform is prohibited in jurisdictions or by persons subject to applicable sanctions or embargoes.
We prohibit activity involving illicit funds, third-party payments without authorization, or attempts to obscure source of funds.
Access to or use of the platform is prohibited by persons located in, residents of, or citizens of the following jurisdictions (including citizens wherever located): Iran, North Korea, Myanmar, the Russian Federation, and Belarus.

5. User Responsibilities

Provide accurate information and do not engage in fraudulent or unlawful transactions.
Promptly respond to verification or information requests to avoid delays or account restrictions.

We review and update our AML/CFT program periodically. Users who violate this policy may have access restricted or accounts terminated in accordance with our Terms of Service.

Refund Policy

fanfinity.ai (operated by NELEX, LLC) provides an AI-powered entertainment platform where users purchase Coins and subscriptions to interact with AI characters, including text chat, voice messages, and AI-generated images and videos. Because our Services consist of digital content and on-demand AI computation that is delivered immediately upon use, the following refund terms apply to every purchase made on the platform, regardless of the payment method used.

1. Digital Content & Immediate Delivery

By completing a purchase, you expressly request immediate access to the Services and acknowledge that Coins, subscription benefits, and any AI outputs generated with them are digital content supplied without a tangible medium. You agree that performance of the Services begins as soon as Coins are credited to your account or a subscription is activated, and you therefore waive any statutory right of withdrawal or "cooling-off" period to the maximum extent permitted by applicable law.

2. Coins

Coins are a prepaid, in-platform virtual currency used to access features such as AI character creation, image generation, video generation, and text or voice messaging. Coins have no cash value outside the platform and are governed by the following rules:

Non-Refundable: All Coin purchases are final. Unused Coins, bonus Coins, and Coins already spent on AI generations or messages are not refundable or exchangeable for cash.
Consumed on Use: Coins are deducted the moment a generation request is submitted to our AI providers. Because the underlying compute and third-party model costs are incurred immediately, we cannot refund Coins for outputs you are not satisfied with, including cases where the AI response, image, or video does not match your expectations, style, or prompt.
No Transfer: Coins are tied to your account and cannot be transferred, resold, or combined with another user's balance.
No Interest or Expiry Value: Coins do not accrue interest. If your account is terminated for a breach of these Terms, any remaining Coin balance is forfeited.

3. Subscriptions

Subscriptions grant recurring access to premium features and/or a recurring Coin allowance for the billing period you selected (e.g. weekly, monthly, or yearly). The following terms apply:

Cancel Anytime: You can cancel a subscription at any time from your account settings or through the payment provider you used. Cancellation stops future renewals.
No Pro-Rated Refunds: Cancelling a subscription does not refund the current billing period. You will retain access to the subscription features and any Coins already granted for that period until it ends.
Auto-Renewal: Subscriptions renew automatically until cancelled. It is your responsibility to cancel before the renewal date if you do not wish to be charged again. Charges for completed renewal periods are non-refundable, including where a subscription was forgotten or unused.
Price Changes: If we change the price of a subscription, the new price will apply to the next renewal after you have been notified.

4. Eligible Refund Cases

Despite the general no-refund rule above, we will review refund requests in good faith for the following limited situations:

Duplicate or Accidental Charges: You were charged more than once for the same purchase due to a technical error.
Failed Delivery: Your payment was successfully processed but the corresponding Coins or subscription benefits were never credited to your account and our support team is unable to restore them.

Refund requests must be submitted within 14 days of the original charge by emailing info@fanfinity.ai from the email address associated with your account, including the transaction ID or receipt and a description of the issue. Approved refunds are issued to the original payment method and may take several business days to appear, subject to the limitations of the payment provider used.

5. Chargebacks and Abuse of Refunds

Please contact us before disputing a charge with your bank or payment provider — most issues can be resolved directly and quickly. You agree not to file unjustified chargebacks or refund requests. If we determine that a chargeback or refund request was made in bad faith, or that an account is abusing the refund process (for example, generating content with Coins and then requesting a refund), we reserve the right to suspend or terminate the account, reverse any associated balances, and block future purchases.

6. AI Output Disclaimer

AI-generated outputs are probabilistic and may vary between requests. Variations in tone, style, likeness, or quality of generated text, images, voice, or video are an inherent part of generative AI and do not constitute a defect. Dissatisfaction with the creative output of the AI is not grounds for a refund.

7. Changes to the Refund Policy

fanfinity.ai reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date, and continued use of the Services after such changes constitutes acceptance of the revised policy.

8. Contact

For refund requests or any billing questions, contact us at info@fanfinity.ai.